Last updated: 11/08/2026
At Clarkston USA, operated by Vaarish Enterprises OPC Private Limited, we want you to be happy with your purchase. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled only before the order has been dispatched.
- To cancel an order, please contact us immediately at support@clarkstonusa.com with your order number.
- Once an order has been dispatched or shipped, it cannot be cancelled.
- If your cancellation request is approved before dispatch, a full refund will be issued.
2. Refund Eligibility
- Our products are generally non-refundable once dispatched, except in the case described below.
- Damaged/Broken Products: If you receive a broken or damaged product, you are eligible for a refund or replacement only if you have recorded a clear, continuous unboxing video showing the sealed package being opened and the damage being discovered. Without a valid unboxing video, we will be unable to process a damage-related refund claim.
- Refund/replacement requests for damaged products must be reported to us within 24 hours of delivery, along with the unboxing video and order details, sent to support@clarkstonusa.com.
- Products that have been used, opened without a qualifying damage claim, or are missing original packaging are not eligible for refund.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the order has been dispatched
- Incorrect address provided by the customer leading to delivery failure
- Products damaged due to misuse after delivery
- Claims made without a valid unboxing video (for damage claims)
4. Refund Process
- Once your cancellation or eligible damage claim is approved, refunds will be processed within 5–7 business days.
- Refunds are issued via bank transfer to the original payment method, processed directly through our payment gateway.
- You will receive a confirmation email/SMS once your refund has been initiated.
- Please note that it may take a few additional business days for the refunded amount to reflect in your bank/card statement, depending on your bank or card issuer.
5. How to Request a Cancellation or Refund
To request an order cancellation or report a damaged product, please email us at:
support@clarkstonusa.com
Please include:
- Your order number
- Reason for cancellation/refund request
- Unboxing video (for damage claims)
Our team will review your request and respond within 24–48 hours.
6. Contact Us
For any questions regarding this policy, please reach out to:
Vaarish Enterprises OPC Private Limited W-6, Indri, Indri, Karnal, Haryana – 132041 Email: support@clarkstonusa.com
